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Privacy Policy

  • Scheduling
    Call us at 410-337-7755 to schedule. [We used to have web scheduling, but we found that patients did not fill out their forms properly and/or check the insurance details appropriately. So we have suspended web scheduling for now]. Our practice is open Monday through Friday, 9am to 3pm. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day. Generally surgical appointments are made in the morning. The afternoon appointments are for consultations, post-operative visits and emergencies. Consultation visits require approximately half to one hour. We try our best to stay on schedule to minimize your waiting. Due to the fact that our practice provides surgical services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
  • Consultation Appointment/Patient Registration
    Please BRING with you the following information at the time of your consultation: 1. Your surgical referral slip and any X-rays if applicable 2. A list of medications you are presently taking Also, to save time during your appointment, please fill out the following forms ONLINE: 1. Patient Information Form 2. Medical/Dental History 3. HIPAA Privacy Policy and Release of Information [Here is the HIPAA Policy for your review.] 4. Please Email us a FRONT AND BACK copy of your dental insurance card. Your first appointment at our office will be to review your condition and medical history. Please alert the office if you have a medical condition that may be of concern prior to surgery (e.g.diabetes, high blood pressure, artificial heart valves, rheumatic fever, etc.) or if you are currently taking any medication (e.g. heart medications, aspirin, anticoagulant therapy, Fosamax, Actonel, etc.). Based on your physical condition, treatment options and anesthesia options will be presented. Your surgical appointment and necessary prescriptions as well as preoperative and postoperative instructions will be given at that time. Only occasionally will actual surgery be performed on the day of consultation. Please allow 30-60 minutes for your consultation. Important: All patients under the age of 18 years of age must be accompanied by a parent or legal guardian at the consultation visit.
  • Imaging
    If your dentist or physician has taken x-rays, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.
  • Anesthesia Preparation
    A preoperative consultation and physical examination is mandatory for patients undergoing IV anesthesia for surgery.
  • What insurances do we work with?
    Since there are numerous individual plans, Please CONFIRM with your insurance company if Dr. John is in network with your plan prior to any appointment. Here is the list of Dental Insurance Companies we participate with : [PPO ONLY] - Anthem Blue Cross Blue Shield of: CO, CT, KY, ME, MO, GA, IN, NV, NH, OH,VA, WI, NY - Blue Cross of CA - Blue Cross Blue Shield of TX, IL, NM, OK, MT - Careington insurance and Careington discount plans - Cigna (DPPO plans, not Advantage) (Not Cigna discount plans) - Humana - Metlife - United Concordia including Advantage PLUS (NOT Concordia Advantage or Tricare) - United Healthcare (Patients are encouraged to CALL UHC to make sure Dr. John is in-network with their specific plan. Unfortunately the UHC website lists Dr. John as in-network for plans he is NOT in-network for). *Dr. John does NOT participate with Blue Cross Blue Shield of Maryland, CareFirst. PLEASE CONFIRM WITH YOUR INSURANCE IF DR. JOHN IS IN NETWORK PRIOR TO YOUR APPOINTMENT!! [Delta Dental is the absolute worst insurance company we have had the misfortune to work with. Their customer service is horrible, they make us jump through a thousand hoops and have caused us more problems than benefits. Cigna is a close second. The customer service representatives of Delta and Cigna are probably the most incompetent anywhere. Johns Hopkins EHP Medical Insurance is third].
  • Insurances and Fees
    Our business office staff is experienced with insurance procedures and can answer most questions regarding billing or insurance coverage. We will give you a fee-for-services Treatment Plan during the initial consultation. Fees for services are based on the complexity of the treatment, not on what insurance companies allow. Most communication is via email due to expediency and convenience. Please remember that you are fully responsible for all fees charged by this office regardless of your insurance coverage. We accept VISA, Mastercard and Discover credit cards. We will send you a monthly statement. Most insurance companies will respond within 4-6 weeks. Please call our office if your statement does not reflect payments made by your insurance company during that time period. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.
  • Patients with IN-NETWORK Dental Insurance:
    After the Consultation, we send an ESTIMATE request to your insurance company for any procedures on the Treatment Plan. Once we hear back from your insurance (which can take 3-4 weeks), we will email you. The estimate amount is collected at the time of Surgery, (including any balance from the Consultation). This is just an ESTIMATE. If the ESTIMATE is not back from your insurance company in time for treatment, 50% of the total Treatment Plan is collected at surgery. HOWEVER, If your dental insurance requires submission to MEDICAL insurance first, the allowed (contracted) amount will be collected in full at surgery. Dr. John is out of network with MEDICAL plans. Due to discrepancies in medical payment and lack of communication back to us from medical insurance companies, once you file and hear back from the MEDICAL insurance , forward the Explanation of Benefits to us and we will file the DENTAL insurance for you. If there is any over-payment after all insurances are settled, we will refund the excess payment.
  • UNINSURED Patients and those with OUT-OF-NETWORK Dental Insurance:
    After the Consultation, (for all plans except BCBS of MD/CareFirst) we send an ESTIMATE request to your insurance company for any procedures on the Treatment Plan. Once we hear back from your insurance (which can take 3-4 weeks), we will email you. The estimate amount is collected at the time of Surgery, (including any balance from the Consultation). This is just an ESTIMATE. If the ESTIMATE is not back from your insurance company in time for treatment, 100% of the total Treatment Plan amount is collected at the time of the procedure. If there is any over-payment after all insurances are settled, we will refund the excess payment. For UNINSURED patients, 100% is due at the time of the surgery.
  • Patients with MEDICAL insurance
    Since we do not participate with any medical insurances, 100% will be due at the surgery and you can to file your insurance. We will give you all the necessary Diagnosis and Treatment Codes after the surgery is completed. If you have Medicaid or Medicare, you CANNOT file a claim.
  • Healthcare financing information
    If you are interested in obtaining financial help for procedures, please visit the Care Credit website.

If you are an existing patient and want to make a payment:

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